Returns & Exchanges

At Hepburn Hardware, we want you to be completely satisfied with your architectural hardware; if a piece isn't the right fit for your home, you can return it within 30 days of delivery.

1

Initiate Your Request

Contact our customer service team with your order number and the specific items you wish to return or exchange.

2

Prepare Your Package

Ensure all hardware is in its original, unused condition and securely packed in its original individual packaging to prevent scratches during transit.

3

Ship to Studio

Affix the provided return label or ship the parcel to our returns warehouse using a trackable postage service.

4

Quality Inspection & Refund

Once our team inspects the items, we will process your refund or store credit back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing