Frequently Asked Questions
Everything you need to know about our premium cabinet hardware and homewares.
What materials are Hepburn Hardware products made from?
Most of our hardware is crafted from solid brass, ensuring durability and a premium weight. We offer various finishes including polished chrome, satin nickel, and our signature hand-applied patinas.
How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
Do you offer trade discounts for interior designers and builders?
Yes, we have a dedicated Trade Program. Industry professionals can apply for a trade account via our website to access exclusive pricing and dedicated project support.
What is your return policy if the hardware doesn't suit my space?
We offer a 30-day return policy for unused items in their original packaging. Please note that shipping costs for returns are the responsibility of the customer unless the item is faulty.
How should I maintain and clean my hardware?
We recommend cleaning with a soft, damp cloth and mild soapy water. Avoid using harsh chemicals or abrasive cleaners, as these can damage the protective lacquer or natural patina of the metal.
Are screws included with the cabinet pulls and knobs?
Yes, all our knobs and pulls come with standard 25mm M4 screws. If you have extra-thick cabinetry, please contact us and we can provide longer screws for your installation.